Customer Service Plus Customer Care
Gary’s Hobbie Shop
I just wanted to say that when I called yesterday to say
“WOW” I didn’t just mean “WOW” for the way the Gerbing gear
performs I also meant “WOW” for the dual controller install.
It looks great, it performs great, it’s just the way I had
hoped it would come out. What a terrific job. Thank you for
the excellent work you do. I know my Wing is in good hands
when I leave it with you guys.
Wendy and I were on our vacation at the
Grand Canyon National Park when we heard a grinding noise
when I applied the brakes. I say we but it was Wendy who
first noticed the noise and finally convinced me to listen.
My first inspection failed to find the source of the noise
but looking farther on my second try the next day I found
that the inside of a rear brake rotor had groves. I called
Gary, as I usually do to get his input, and we decided it
was best to get to a Honda dealer as soon as possible and to
call him when I got there. The Gold Book showed closest
dealer was in Flagstaff AZ. And off we went. The service
manager told me that since it was a trike even if he found
the problem he would not have the parts. I called Gary and
explained my situation and that the service manager advised
me to head to Phoenix where there were more dealers. This
was good because that was on our list of places to visit.
This is where the customer care and service really gets
good. Gary called me and told me that he had found a dealer
in Phoenix, had discussed my problem, given him my name and
told him I was on my way there. I arrived at the dealer and
the trike was taken into the shop immediately and looked at
by the mechanic. The problem was one of the brake pads, I
found out that there are eight, was worn down to the metal
and was advised to change them all. I agreed and told them
to get on with it and was told that they did not have the
pads in stock and it would be five or six day before they
could get them. Not what I wanted to hear so what did I do,
call Gary. Gary talked to the service manager and the result
was Gary shipped the necessary parts next day to the dealer
and we were on our way. Thanks to Gary’s Hobbie Shop our
vacation was not spent at a Honda dealer in Phoenix AZ.
Norman & Wendy M.